Privacy & Cookie Policy Introduction
This is our Privacy Policy, which sets out how Sanctuary Fitness and Conditioning Limited uses and protects any information that you give us when you communicate with us, sign up for any membership or use this Website. By browsing and using our website you are agreeing to comply with and be bound by this Privacy Policy, which together with our Membership Agreement govern Sanctuary Fitness and Conditioning’s relationship with you. Please read the following carefully so you can understand how your personal data will be treated.
For the purposes of the General Data Protection Act 2018 or any successor national or supra-national data protection legislation (“the Act”), the data controller is Sanctuary Fitness and Conditioning Limited of 1 Essex Street, Eastwood, Nottingham NG16 3RH The term ‘Sanctuary Fitness and Conditioning’ or ‘us’ or ‘we’ refers to the operator of Sanctuary Fitness and Conditioning Group gyms and the owner of the Website whose registered office is 1 Essex Street, Eastwood, Nottingham NG16 3RH. Our company registration number is 11338738 (United Kingdom). The term ‘you’ refers to the user of one of Sanctuary Fitness and Conditioning’s that we operate or any other visitor to this Website, as the context dictates.
We may change this Privacy Policy from time-to-time. To ensure that you are always aware of our most current Privacy Policy, please take the time to check this page regularly.
What information do we collect?
If you are a visitor to our Website, even an anonymous visitor, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information internally and externally. This statistical data about browsing actions and patterns does not identify any individual. Nevertheless, to the extent that such information falls to be treated as personal data, and you do not wish us to process it, you should change the settings on your internet browser to prevent collection of this information.
When you sign-up to become a member of Sanctuary Fitness and Conditioning we will know who you are, and the activities you perform on this Website or undertake at Sanctuary Fitness and Conditioning’s that we operate.
We may collect and process the following data about you:
• Any information that you provide by filling in forms on this Website including but not limited to your name, address, email address and telephone/mobile number, for the purposes of informing you about the services that we offer, of entering into a contract with you and thereafter of delivering the services which we have agreed to provide under that contract.
• Any financial information provided to the Website as may be required for direct debits, and/or credit and debit card payments, or other types of electronic payment. Details of any transactions you carry out through the Website will be recorded.
• Further general information about you, including your personal or professional interests, experiences with our products and services or other products and services and your contact preferences to ensure that you receive services in the manner which is most convenient to you, to deliver a satisfactory service under the terms of our contract with you and to improve the services that we offer for the benefit of you and of other existing and future members.
• Sanctuary Fitness and Conditioning may from time to time ask you to complete surveys via this Website or the website of one of our selected suppliers, and any information you provide in same will be recorded, though you are not obligated to take part. If you are going to submit personal data, your consent will be specifically obtained to the processing of that data at the time.
• Details of your visits to the Website, including, but not limited to, traffic data, location data, weblogs and other communication data. This will assist us in managing the website and generating generalised and anonymised information about usage and about our membership.
We may also retain copies of any correspondence you send to us and details of your membership history,
for as long as it is appropriate to do so, and (as with all the personal data we process) subject to appropriate technological and organisational safeguards to protect its integrity.
IP addresses
We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about the browsing actions of users of the Website and does not identify any individual. As indicated above, you may be able to change settings on your internet browser to prevent collection of this information, to the extent that it may in future be considered by law to be personal data.
What do we do with the information we collect?
We use collected information:
• for internal record keeping;
• for product development;
• to provide you with information on our products and services which we feel may interest you;
• to notify you about changes to our products and services;
• to answer your queries; and/or
• to contact you for market research and marketing;
Sanctuary Fitness and Conditioning Group may contact you in relation to the nature of your attempted transaction, even if you don't confirm the transaction. This will be an operational email to enquire as to why the transaction was not completed. The data will not be used for any other purpose and certainly not shared with any other company other than the company that initiates the operational email (if this is not Sanctuary Fitness and Conditioning Limited). Our aim is simply to provide you with the highest level of service that we can.
Your personal data may be transferred abroad for any of the purposes explained in this policy and such transfer may be to a country outside of the EEA. If we transfer your personal data outside the EEA, it will only be to recipients who offer an adequate level of protection and who have appropriate safeguards in place to protect your personal data.
The period of use of the personal data supplied by you will not be longer than we deem necessary to carry out the purpose for which such data was collected, provided that we may store and process your personal data for longer periods solely for archiving or statistical purposes where we have appropriate safeguards in place to protect your rights.
Who do we share this information with?
We may share your personal information with certain companies performing services on behalf of Sanctuary Fitness and Conditioning (such as direct marketing agents) who will only use the information to provide a service that Sanctuary Fitness and Conditioning has asked them to provide.
Those selected companies will perform a function for us, such as agencies and suppliers whom have been instructed to assist us to more effectively deliver services, manage and conduct promotion and offers, provide technical assistance and support and perform other functions to support marketing activities.
Where you have given specific consent, your information may be shared with independent self-employed trainers for them to contact you to inform you of personal training services which they would like to offer you.
We may disclose your information to our subsidiaries or ultimate holding company and its subsidiaries, as defined in Section 1159 of the Companies Act 2006.
In the event we seek to sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer, subject to satisfactory assurances that the data will be processed securely by them.
In all cases, any use of your personal information which has been instigated by us will comply with this Privacy Policy and with applicable data protection legislation. In some circumstances, we may have to disclose your personal information by law.
Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside Sanctuary Fitness and Conditioning Limited.
How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable, where permitted by law. If you would like a copy of the information held on you, please contact us by email to hello@sancturyfitness.co.uk or in writing to The Data Protection Officer, Sanctuary Fitness and Conditioning Group,1 Essex Street, Eastwood, Nottingham NG16 3RH.
If you think any information we have about you is incorrect or incomplete, please e-mail or write to us and we will correct or update any information as soon as possible.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online. Please be assured that we will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. Any transactions will be encrypted. We cannot, however, guarantee the security of your transmitted data and you submit such data at your own risk.
Where we have given you a password to access certain areas of the Website you are responsible for keeping this confidential and we ask that you do not share this password.
Linking
Our Website may, from time to time, contain links to other websites which are not within our control. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookies
System cookies are created each time you visit us and are automatically deleted when you close your browser. They remember the fact you're logged in and remember the selections that you make as you use the Website and Mobile Application.
Identification cookies help us remember who you are when you come back to visit us and allow you to access your favourite journeys before you log in.
Tracking cookies track any information or warning messages we've shown you, so that we don't show them again. If you express preferences about whether or not to receive certain types of cookie, we'll also use a cookie to store this preference.
Web analytics / Marketing effectiveness cookies collect anonymous data to help us understand customer behaviour so we can make thegymgroup.com better. They tell us which bits of the Website and Mobile Application customers use the most and flag up any problems so we can fix them quickly. They also tell us how customers find the Website and Mobile Application (for example via online adverts and search engines), so we know how effectively we are marketing.
Cookies for personalising your experience...
We use cookies to understand the way you use our Website, for example the searches and selections you make. This allows us to tailor your experience on thegymgroup.com by showing you the correct content that we think might be relevant to you. These cookies allow us to understand your online behaviour and tailor your experience outside of our site. For example, the adverts you see for thegymgroup.com on other websites may be specially targeted to include the routes that you have searched for on thegymgroup.com.
Cookies for optimising the content shown on our website
We may wish to test a change or new feature on the site to see if it is effective before rolling it out to all our users. Cookies allow a random sample of site visitors to see it one way, and a different group another and ensure that you consistently get the same experience on repeat visits.
Your Preferences
If you would prefer us not to set cookies on our Website, you can disable them by changing your internet browser settings. How to do this will depend on the browser you are using, but the following is a step-bystep guide to the most popular browsers:
Microsoft Internet Explorer:
Click on the "Tools" menu
Select "Internet Options" Click on the "Privacy" tab Select the desired setting
Google Chrome:
Click on the Customisation menu at the top right of the page
Select "Settings"
Select "Show Advanced Settings" and then "Content Settings"
Select the desired settings under the "Cookies" heading.
Mozilla Firefox:
Click on the "Tools" menu
Click on "Options"
Select "Privacy"
Choose the desired options under the "Cookie" menu.
For all other browsers, please follow the instructions provided by the relevant browser, usually located within the "Help", "Tools" or "Edit" facility.
If you only disable third party cookies, you will still be able to use this Website, but some of its content will not be as relevant to you. If you disable all cookies, this will result in our Website not working properly.
If you do choose to disable cookies, this choice will only apply to the device you are using at the time. If you want to stop cookies being set on other devices, you will need to follow the relevant steps on each device. Please note that disabling cookies does not delete cookies from your browser, you will need to do this from within your browser.
Third parties
Some sections of our Website (for example those covering hotels, theatre, car hire, insurance and international rail) are provided by third parties.
If you use these sections of our Website, the relevant third party may use cookies to collect data, which will be used by them in accordance with their privacy policy (which may differ from ours). Therefore, please refer to the third party's privacy policy in order to understand which cookies are set on these sections of our Website and their privacy and information usage practices. This also applies to the social media features on the site which are provided by Facebook and Twitter.
Online Behavioural Advertising
We and third parties that we authorise, including but not limited to online advertising networks such as Google, which may use cookies to collect data about your browsing activity on our Website and elsewhere on the internet. We may also share data with or collect data from third parties such as Google, or allow those third parties to use cookies on our Website or in connection with the delivery of our adverts elsewhere on the internet for online behavioural advertising purposes.
We and those third parties may use this data to:
• help make the advertising you see on our Website and Mobile Application and elsewhere on the internet more relevant to you;
• tailor content on the Website and Mobile Application; and
• measure the effectiveness of advertising on the Website and Mobile Application and elsewhere on the internet.
We do not decide which cookies are set or how your data is used by these third parties and therefore you should refer to the third party's privacy policy in order to understand which cookies are set and their privacy and information usage practices.
How to opt out of third party online behavioural advertising
You can opt not to allow third parties to use cookies in this way (both on our Website and elsewhere on the internet) by changing your browser settings (following the instructions above). To learn more and change your preferences (including by turning off behavioural advertising for the third parties mentioned above), you can also visit your online choices. Please note that disabling third party cookies does not mean you won't see any adverts on our Website, our Mobile Application site or elsewhere on the internet, just that they won't be personalised.
Changes to our Privacy, CCTV & Cookie Policy
We may make reasonable changes to this Privacy, CCTV and Cookie Policy at any time. It is your responsibility to check online at regular intervals for changes to this document.
How to Contact Us
If you have any questions about our Privacy Policy, please contact us at: The Data Protection Officer, Sanctuary Fitness and Conditioning , 1 Essex Street, Eastwood, Nottingham NG16 3RH